With a new year upon us at Gem Limo, we thought it would be a good idea to take a look at a number of New Year’s resolutions that are applicable to the limousine industry. There is always room for improvement in the service world and this is why we have outlined a few things that limo operators should consider to improve their business and level of service in 2014:
Improving customer service
There are always ways to improve on customer service. Customers are the reason we are in business and there are many things as limo operators that we can do to make your experience more enjoyable. Resolutions include:
- Making sure that you are always on time
- Responding quicker to service inquires
- Going the extra mile for customers
- Improving communication between you and customers
- Follow up with clients after service
- Expanding your service offerings and limo service packages
- Finding new ways to improve in-car service
Improving driving habits
Since the bread and butter of services offered by limo companies is driving, focusing on being safe and effective drivers is very important. Potential driving resolutions include:
- A dedication to avoiding distracted driving
- Training staff on safe driving practices
- Reducing in car distractions
- Mapping out more accurate routes and becoming more efficient
- Finding ways to save on fuel costs
- Making sure the fleet goes in for regular maintenance and oil changes
There is no shortage of ways that you can improve your limo company in 2014. All it takes is a little focus and dedication by you and your team of drivers. What do you think? What resolutions do you think that limo companies should make a priority in 2014?
Contact Gem Limo for a free quote
Need a limo in 2014? Contact Gem Limo for a free limo rental quote. Proudly serving Burlington, Oakville, Niagara and the Greater Toronto Area.
