Gem Limousine Service Privacy Policy:

Welcome to Gem Limousine Service (“Gem Limousine,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, request a quote, make a reservation, purchase services online, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and technical information:

Personal Information

When you submit forms, request quotes, create bookings, or complete purchases, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Pickup and drop-off locations
• Event details and itinerary information
• Passenger counts
• Payment and transaction details
• Company or organization name
• Special requests or preferences
  
  

Payment Information

Online payments are processed through secure third-party payment processors. We do not store full credit card numbers on our servers.

Payment providers may collect:

• Credit card details
• Billing information
• Transaction metadata
• Fraud prevention information
  
  

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referral sources
• Website usage data
• Cookie identifiers
  
  

2. How We Use Your Information

We use collected information to:

• Process reservations and online purchases
• Respond to inquiries and customer service requests
• Send confirmations, receipts, and service updates
• Improve website performance and user experience
• Personalize content and marketing
• Analyze website traffic and customer interactions
• Prevent fraud and unauthorized activity
• Maintain operational, legal, and security requirements
• Comply with applicable laws and regulations

We may also use your information to send promotional communications regarding services, special offers, or events. You may unsubscribe at any time.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and improve website functionality.

Cookies may be used to:

• Remember preferences and settings
• Enable shopping cart and booking functionality
• Analyze website traffic and visitor behavior
• Improve performance and security
• Deliver targeted advertising or remarketing campaigns

Types of cookies we may use include:

• Essential cookies
• Functional cookies
• Analytics cookies
• Performance cookies
• Marketing and advertising cookies
  
  

Third-party services such as:

• Google Analytics
• Meta Pixel
• WooCommerce
• Stripe
• PayPal
  
  

may place cookies or tracking technologies on your device.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary to:

• Process payments
• Provide transportation services
• Operate website functionality
• Conduct analytics and marketing
• Fulfill legal obligations
• Protect against fraud or security threats

Third-party service providers are contractually required to maintain appropriate confidentiality and security measures.

5. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your information, including:

• SSL/TLS encrypted website connections
• Secure payment gateways
• Restricted access to customer information
• Password-protected systems
• Security monitoring and updates
• Industry-standard website security practices

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal and tax obligations
• Resolve disputes
• Enforce agreements

When no longer required, information is securely deleted or anonymized where appropriate.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access personal information we hold about you
• Request corrections or updates
• Request deletion of personal information
• Withdraw consent for marketing communications
• Request information about data usage

To exercise these rights, please contact us using the information below.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

9. Children’s Privacy

Our services are not directed toward children under the age of 16. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take steps to remove it promptly.

10. International Users

If you access our website from outside Canada, your information may be processed and stored in Canada or other jurisdictions where our service providers operate.

By using our website, you consent to such transfer and processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Legal requirements
• Website functionality
• Security practices
• Business operations

Updated versions will be posted on this page with a revised effective date.

12. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Gem Limousine Service
18A-4325 Harvester Rd.
Burlington, Ontario, Canada
Email: office@gemlimo.ca
Phone: (905) 815-9447

Additional Notice for Canadian Users

Gem Limousine Service aims to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.