There are a lot of factors that determine the rates, vehicle size, number of hours, and the distance of travel. The average cost for a professionally chauffeured limousine service will range anywhere from $85 – $185 per hour depending on the above. We do offer flat rates for airport service and simple point to point transfers. Our goal is to simplify the ground transportation aspects of your event. Call and let our reservation team help you plan a flawless event.

When hiring a limousine service, making a decision based on price alone can be very risky. You should be considering the quality of experience you will receive from the initial phone call to the day of execution. Trust and discretion are other things to consider when choosing a transportation partner. Shopping on price alone could not only be compromising safety but also proprietary and confidential information.

The most efficient way to obtain a service quote and check availability is to fill out some basic information here. Someone from our reservation team will get back to you with a service questionnaire and some vehicle options.

Gem Limousine is located in the Halton Region, more specifically Burlington. The bulk of our bookings start and finish within 45-60 minutes of our office. Being a luxury transportation company, we have in the past provided service up to 9 hours from our home base.

Our fleet of specialty vehicles is very diverse. We can accommodate anywhere from 2 to 20 in a single vehicle with even larger groups in multiple vehicles. Our experienced reservation team has over 35 years experience in moving groups of people for group events. Check out our fleet page to find the perfect vehicle for your special event.

With Gem Limousine, what you see is what you get. Some other services will take as many reservations as they can, sub out their overflow to other vendors and keep a percentage or booking fee for themselves. The problem with this is you aren’t getting the vehicle that you were promised and you have no idea what or who is going to show up for your special event.

Depending on the time of the year, day of the week, and the limousine preferred, there are varying levels of interest for specialty vehicles. Some months have limited availability. To be guaranteed a specific vehicle and our award winning service,  we recommend earlier than later. If it happens to be a last minute request, don’t hesitate to reach out and we will try our best to accommodate.

A resounding yes. All of our chauffeur team have the appropriate commercial licenses based on the vehicle capacities they are assigned to. Due to some of our government contracts, we carry more than the minimum insurance requirement of our industry. 

In addition to proper vehicle training in accordance with their license class, all of Gem Limousine’s chauffeurs are PAX certified. This is a comprehensive nationwide chauffeur training program to ensure your peace of mind. Their ongoing PAX training includes things like proper etiquette, customer service, driving safety, and trip preparedness. Our motto is: Drivers deliver pizza and hard goods, chauffeurs deliver service.

Absolutely! We love having visitors these days with most things shifting to online. With any service you are considering for your special day, we strongly recommend visiting in person to see the quality, attention to detail, and get an idea of who you are trusting for this special celebration.

Please pre-book this to ensure the vehicle you wish to see is at our location. Although weekends tend to be convenient for most, they are the least available for us as we are serving other clients. Our reservation specialists are available Monday – Thursday 9am – 5pm with limited availability on Fridays. Please call (905)815-9447 or (888)308-3777, email reservations@gemlimo, or use our online calendar to book your appointment today.

Yes. To be guaranteed a specific vehicle for your corporate event, a deposit of 30% is required to secure your reservation. Note, due to the volume of inquiries we receive and the costs associated with operating specialty vehicles, this deposit is non refundable if canceled within 30 days. In the event of cancellation within 48 hours of the reservation time, Gem Limousine reserves the right to collect/process 100% of the estimated charges on the reservation.

Although this doesn’t happen often but when it does and based on availability, we refer to the following company policy. If you are trading up, an additional deposit would be required based on the increased rate. If you are trading down, you would be responsible for the non-refundable portion of the difference of the two deposits. We understand that sometimes things change and we will do our best to accommodate and make your experience with us as stress-free as possible.

Yes, but typically only on accounts that exceed $5,000 in monthly billings, OAC. We also accept e-Transfers, Visa, MasterCard, and Amex. Note, a valid credit is needed on your file to secure the reservation.

Sedan cancellations can be made with no charge up to three hours before the scheduled pick-up time in the greater Toronto area (GTA). Stretches, SUVs and Buses have a 48 hour cancellation policy. Anything canceled within the cancellation period will result in a full charge. For sedan trips outside the GTA where travel time to the pick-up location is greater than two hours, a full charge will be incurred if the vehicle has been dispatched. For prime reservation dates a non-refundable deposit up to 30% is required to hold your reservation. If the reservation is canceled 90 days or more before service date another 30% charge is applied. If a reservation is canceled 2 days or less from service date, Gem Limousine reserves the right to collect/process 100% of the estimated charges on the reservation.

Our chauffeurs use a smartphone app which relays trip information back to our dispatch and accounting system. The final balance is processed after the service is performed, usually the next day once we have compiled the final trip details.

Vehicle specific amenities can be found on our fleet page here. Our specialty vehicles go out for service with crystal clean glassware, and bottled water on ice.

You most certainly can. We do however ask that you don’t contact your chauffeur until your scheduled pickup date and time. For safety, they don’t answer their phones while driving and could possibly be chauffeuring another group a day or two beforehand.

In order to avoid additional cleaning charges and to keep our vehicle interiors looking like new, we don’t recommend food on board. In accordance with the liquor license act of Ontario, it is against the law to consume alcohol in any motorized vehicle, including a limousine with a divider. Any fines, charges, legal cost, or cleanup expenses resulting from its use will be paid for by the client. We have a “No Alcohol and No Coolers on Board” policy in our agreements due to the inherent liability. Please be responsible, be safe, and enjoy your chauffeured experience.

Yes. All of our specialty vehicles are equipped with Bluetooth sound systems and flat screen TVs with video connectivity.

For your peace of mind, our dispatch and chauffeur team use spot time scheduling. They aim to arrive 10-15 min prior to your scheduled pickup time. We certainly don’t want you looking at your watch and stressing prior to your special event.

Absolutely. Our hour packages are continuous dedicated service where your chauffeur and vehicle will remain with you throughout the duration of your event. If you booked a “split service” please confirm with your chauffeur or our office before you leave your items in the vehicle as it could possibly be looking after another group in between.

No. When securing the reservation, we will go over the itinerary with you taking the starting location, travel time, traffic, and ending location into account before confirming your service and rate. If all parties are on schedule, there should be no reason for overtime. We do have clauses in our service agreement which state the overtime rates for the preferred vehicle and damages if incurred.

This sort of thing happens all the time and we will do our best to accommodate. Changes like earlier pickups or extended finish times would be subject to availability and the MTO’s hours of service regulations for commercial drivers. Overtime charges may apply.

• Clear customs.
• Claim your luggage.
• Proceed to the Pre-arranged Services pickup area.
• Register with the COMMISSIONAIRE and they will dispatch Gem Limousine Service from the staging area.

Terminal 1 and 3: Go to the commissionaire’s desk inside the terminal at DOOR A.

• Your chauffeur will most likely have made contact with you via text messaging but please check in at PRE-ARRANGED SERVICES so they can manage traffic volumes at the terminal during busy times.

Toronto Pearson YYZ is one of a handful of airports in North America with no public access to the baggage claim area.