Airport Service
Terms and Conditions:

During the rental, Gem Limousine Inc. is not liable in the event of mechanical breakdown and will only be responsible for making up lost time at a mutually agreed date. Gem Limousine Inc. will not be held responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). The client assumes full financial liability for any damage to the vehicle caused during the rental by them or any members of their party (ie. tears in the seats or nicks out of the bar caused by putting luggage inside the vehicles). For your departure, overtime pay will apply after the first 15 minutes of prearranged time described on your confirmation. Additional charges may be incurred should additional stops be added or additional time required over and above what is outlined on the confirmation. Gem Limousine Inc. will not be held responsible for articles left in the limousine. Vehicles cannot be loaded beyond the legal seating capacity.

Toronto (YYZ) Airport Pick-up Procedures:

After collecting baggage, passengers proceed through the airport security gate into the main terminal. Follow Signs to the "Prearranged Dispatcher" areas (Terminal 1 - Post A, Terminal 3 - Door A Post 7-13), provide your name and the name of the limousine company (Gem Limousine). The Prearranged Dispatcher will then call up your Gem Limousine from the prearranged compound. Passengers experiencing any difficulties connecting with their Gem Limousine Chauffeur should call our office at 905-815-9447 or 1-888-308-3777. Failure to call may result in a no-show fee. "Meet and Greet" services are available upon request for an additional fee. In extreme conditions where a plane has been diverted or stuck on the runway for the longer than the normal clearance time, an hourly standby waiting charge will apply.

Cancellation Policy:

Sedan cancellations can be made with no charge up to two hours before the scheduled pick-up time in the Greater Toronto Area (GTA). Stretches, SUVs and Buses have a 48 hour cancellation policy. Anything cancelled within the cancellation period will result in a full charge. For sedan trips outside the GTA where travel time to the pick-up location is greater than two hours, a full charge will be incurred if the vehicle has been dispatched.

Payment Terms:

All prices are subject to 13% HST. An 18% gratuity or top up to will be added to the bill for the driver unless a gratuity is given on the day of service. In the unlikely event you feel that the chauffeur did not provide you with good service you may contact our office and we would be happy to refund you any gratuities paid. The client is responsible for any highway / bridge tolls or parking that may be incurred during the service. We accept Visa, MasterCard, American Express.