The following is a list of questions and answers to the most commonly asked questions regarding limousine rentals. Clicking on the question link will reveal the answer to each question. If your question does not appear below, then please fill out our general contact form with your question and someone in our office will reply with an answer as quickly as possible.
We understand that this is probably the first time planning a wedding or perhaps renting a limousine, resulting in lots of questions. To help you make an informed decision, we’ve compiled a list of frequently asked questions about wedding limousine services.
Choosing the right wedding limousine service partner is critical for an unforgettable wedding day experience. Be sure to do your research, communicate your needs clearly, and book well in advance to secure the perfect transportation for your special day.
The average cost for a professionally chauffeured wedding limousine service is $1000. However, we have packages ranging from 3 (specific vehicles) to 12 hours, half day to full day and vehicles seating 2 to 20 people. Call and let our reservation team help plan your perfect wedding day experience.
When hiring a limousine service, making a decision based on price alone can be very risky. You should be considering the quality of experience you will receive. Your wedding day is one of the most important days in your life, so shopping for the lowest price means compromises in vehicle cleanliness, safety, compliance, and even worse, the chauffeured experience.
The most efficient way to obtain a service quote and check availability is to fill out some basic information here. Someone from our reservation team will get back to you with a wedding service questionnaire and some vehicle options.
Gem Limousine is located in the Halton Region, more specifically Burlington. The bulk of our weddings start and finish within 45-60 minutes of our office. Being a luxury transportation company, we have in the past provided service up to 3 hours from our home base.
Our fleet of specialty vehicles is very diverse. We can accommodate anywhere from 2 to 20 in a single vehicle with even larger groups in multiple vehicles. Our experienced wedding team has over 35 years experience in moving groups of people for group events. Check out our fleet page to find the perfect vehicle for your special day.
With Gem Limousine, what you see is what you get. Some other services will take as many reservations as they can, sub out their overflow to other vendors and keep a percentage or booking fee for themselves. The problem with this is you aren’t getting the vehicle that you were shown during your wedding consultation and you have no idea what or who is going to show up on your wedding day. The bulk of our online reviews are wedding specific, and that is due to our team being trained specifically for wedding day service.
Depending on the time of the year, day of the week, and the limousine preferred, there are varying levels of interest for specialty vehicles. Seeing as we don’t outsource wedding service, some months have limited availability. To be guaranteed a specific vehicle and our award winning service, we recommend earlier than later. If it happens to be a last minute request, don’t hesitate to reach out and we will try our best to accommodate.
A resounding yes. All of our chauffeur team have the appropriate commercial licenses based on the vehicle capacities they are assigned to. Due to some of our government contracts, we carry more than the minimum insurance requirement of our industry.
In addition to proper vehicle training in accordance with their license class, all of Gem Limousine’s chauffeurs are PAX certified. This is a comprehensive nationwide chauffeur training program to ensure your peace of mind. Their ongoing PAX training includes things like proper etiquette, customer service, driving safety, and trip preparedness. Our motto is: Driver’s deliver pizza and hard goods, chauffeur’s deliver service.
Please pre-book this to ensure a wedding specialist is available and the vehicle you wish to see is at our location. Although weekends tend to be convenient for most people, they are the least available for us as we are performing wedding services for other couples. Our wedding reservation specialists are available Monday – Thursday 9am – 5pm with limited availability on Fridays, as it has become a more common wedding day. Please call (905)815-9447 or (888)308-3777, email reservations@gemlimo.ca, or use our online calendar to book your appointment today.
Yes. To be guaranteed a specific vehicle for your wedding day, we do suggest a deposit of 30% at least 6 months prior to your day of service. Note, due to the volume of inquiries we receive and the costs associated with operating speciality vehicles, this deposit is non refundable.
Although this doesn’t happen often but when it does and based on availability, we refer to the following company policy. If you are trading up, an additional deposit would be required based on the increased rate. If you are trading down, you would be responsible for the non-refundable portion of the difference of the two deposits. We understand that sometimes things change and we will do our best to accommodate and make your experience with us as stress-free as possible.
We accept E-transfers, Visa, MasterCard, and AMEX. Note, a valid credit is needed on your account to secure the reservation.
A non-refundable deposit of 30% is required to secure your reservation. If the reservation is canceled within 90 days of the service date the balance left on the contract will be incurred.
Our chauffeurs use a smartphone app which relays trip information back to our dispatch and accounting system. The final balance is processed after the service is performed, usually the next day once we have compiled the final trip details.
It would depend on the wedding service purchased. Vehicle specific amenities can be found on our fleet page here. Wedding services in our specialty vehicles will usually include champagne for toasting, crystal clean glassware decorated to match the bridal party colors, bottled water on ice, and red carpet service.
You most certainly can. We do however ask that you don’t contact your chauffeur until your scheduled pickup date and time. For safety, they don’t answer their phones while driving and could possibly be chauffeuring another group a day or two before your wedding.
In order to avoid additional cleaning charges and to keep our vehicle interiors looking like new, we don’t recommend food on board. In accordance with the liquor license act of Ontario, it is against the law to consume alcohol in any motorized vehicle, including a limousine with a divider. Any fines, charges, legal cost, or cleanup expenses resulting from its use will be paid for by the client. We have a “No Alcohol and No Coolers on Board” policy in our agreements due to the inherent liability. Please be responsible, be safe, and enjoy your special day.
Yes. All of our specialty vehicles are equipped with Bluetooth sound systems and flat screen TVs with video connectivity.
For your peace of mind, our dispatch and chauffeur team use spot time scheduling. They aim to arrive 10-15 min prior to your scheduled pickup time. We certainly don’t want you looking at your watch and stressing on this unforgettable day.
Absolutely. Our wedding packages are continuous dedicated service where your chauffeur and vehicle will remain with you throughout the duration of your day. If you have a late evening service booked with us, please confirm with your chauffeur or our office before you leave your items in the vehicle as it could possibly be looking after another group in between.
No. Our specialty vehicles are designed for carrying passengers and have very little storage space. In order to avoid additional damage charges being applied to your credit card, please make other arrangements for left over items like flowers, seating charts, pedestals, extra food, etc.
No. When securing the reservation, we will go over the itinerary with you taking the starting location, travel time, traffic, and ending location into account before confirming your service and rate. If all parties and other vendors are on schedule, there should be no reason for overtime. We do have clauses in our service agreement which state the overtime rates for the preferred vehicle and damages if incurred.
No. Due to the overhead / operating costs, proper cleaning / detailing, and commercial vehicle compliance / pre-trip safety inspections, we have a minimum booking for our larger vehicles to go out for service on prime booking days. In some cases, we will have 2-2.5 hours of labor just getting the vehicle ready before it even leaves our facility.
We understand that renting a limousine doesn’t happen everyday and is quite often a special occasion. Most people have lots of questions. To help you make an informed decision, we’ve compiled a list of frequently asked questions about renting a limousine for a special event.
Choosing the right limousine service partner is critical for an unforgettable experience. Be sure to do your research, communicate your needs clearly, and book well in advance to secure the perfect transportation for your special event.
The average cost for a professionally chauffeured limousine service is $130 – $150 per hour. The hourly rate goes down if you rent for over 5 hours and again after 8 hours. The hourly rate is determined by the specific overhead and operating costs of the different sized vehicles. Our fleet consists of luxury vehicles seating 2 to 20 people with everything in between. Call and let our reservation team help plan your perfect special event experience.
When hiring a limousine service, making a decision based on price alone can be very risky. You should be considering the quality of experience you will receive. Most people choose to rent a limousine for special events so you are going to want everything to be perfect. Shopping for the lowest price means compromises in vehicle cleanliness, compliance, the chauffeured experience and even worse, your safety.
The most efficient way to obtain a service quote and check availability is to fill out some basic information here. Someone from our reservation team will get back to you with a service questionnaire and some vehicle options.
Gem Limousine is located in the Halton Region, more specifically Burlington. The bulk of our bookings start and finish within 45-60 minutes of our office. Being a luxury transportation company, we have in the past provided service up to 9 hours from our home base.
Our fleet of specialty vehicles is very diverse. We can accommodate anywhere from 2 to 20 in a single vehicle with even larger groups in multiple vehicles. Our experienced reservation team has over 35 years experience in moving groups of people for group events. Check out our fleet page to find the perfect vehicle for your special event.
With Gem Limousine, what you see is what you get. Some other services will take as many reservations as they can, sub out their overflow to other vendors and keep a percentage or booking fee for themselves. The problem with this is you aren’t getting the vehicle that you were promised and you have no idea what or who is going to show up for your special event.
Depending on the time of the year, day of the week, and the limousine preferred, there are varying levels of interest for specialty vehicles. Some months have limited availability. To be guaranteed a specific vehicle and our award winning service, we recommend earlier than later. If it happens to be a last minute request, don’t hesitate to reach out and we will try our best to accommodate.
A resounding yes. All of our chauffeur team have the appropriate commercial licenses based on the vehicle capacities they are assigned to. Due to some of our government contracts, we carry more than the minimum insurance requirement of our industry.
In addition to proper vehicle training in accordance with their license class, all of Gem Limousine’s chauffeurs are PAX certified. This is a comprehensive nationwide chauffeur training program to ensure your peace of mind. Their ongoing PAX training includes things like proper etiquette, customer service, driving safety, and trip preparedness. Our motto is: Drivers deliver pizza and hard goods, chauffeurs deliver service.
Absolutely! We love having visitors these days with most things shifting to online. With any service you are considering for your special day, we strongly recommend visiting in person to see the quality, attention to detail, and get an idea of who you are trusting for this special celebration.
Please pre-book this to ensure the vehicle you wish to see is at our location. Although weekends tend to be convenient for most, they are the least available for us as we are serving other clients. Our reservation specialists are available Monday – Thursday 9am – 5pm with limited availability on Fridays. Please call (905)815-9447 or (888)308-3777, email reservations@gemlimo, or use our online calendar to book your appointment today.
Yes. To be guaranteed a specific vehicle for your special event, we do require a deposit of 30% to secure the reservation. Note, due to the volume of inquiries we receive and the costs associated with operating speciality vehicles, this deposit is non refundable.
Although this doesn’t happen often but when it does and based on availability, we refer to the following company policy. If you are trading up, an additional deposit would be required based on the increased rate. If you are trading down, you would be responsible for the non-refundable portion of the difference of the two deposits. We understand that sometimes things change and we will do our best to accommodate and make your experience with us as stress-free as possible.
We accept e-Transfers, Visa, MasterCard, and Amex. Note, a valid credit is needed on your account to secure the reservation.
Sedan cancellations can be made with no charge up to three hours before the scheduled pick-up time in the greater Toronto area (GTA). Stretches, SUVs and Buses have a 48 hour cancellation policy. Anything canceled within the cancellation period will result in a full charge. For sedan trips outside the GTA where travel time to the pick-up location is greater than two hours, a full charge will be incurred if the vehicle has been dispatched. For prime reservation dates a non-refundable deposit up to 30% is required to hold your reservation. If the reservation is canceled 90 days or more before service date another 30% charge is applied. If a reservation is canceled 2 days or less from service date, Gem Limousine reserves the right to collect/process 100% of the estimated charges on the reservation.
Our chauffeurs use a smartphone app which relays trip information back to our dispatch and accounting system. The final balance is processed after the service is performed, usually the next day once we have compiled the final trip details.
Vehicle specific amenities can be found on our fleet page here. Our specialty vehicles go out for service with crystal clean glassware, and bottled water on ice.
You most certainly can. We do however ask that you don’t contact your chauffeur until your scheduled pickup date and time. For safety, they don’t answer their phones while driving and could possibly be chauffeuring another group a day or two beforehand.
In order to avoid additional cleaning charges and to keep our vehicle interiors looking like new, we don’t recommend food on board. In accordance with the liquor license act of Ontario, it is against the law to consume alcohol in any motorized vehicle, including a limousine with a divider. Any fines, charges, legal cost, or cleanup expenses resulting from its use will be paid for by the client. We have a “No Alcohol and No Coolers on Board” policy in our agreements due to the inherent liability. Please be responsible, be safe, and enjoy your chauffeured experience.
Yes. All of our specialty vehicles are equipped with Bluetooth sound systems and flat screen TVs with video connectivity.
For your peace of mind, our dispatch and chauffeur team use spot time scheduling. They aim to arrive 10-15 min prior to your scheduled pickup time. We certainly don’t want you looking at your watch and stressing prior to your special event.
Absolutely. Our hour packages are continuous dedicated service where your chauffeur and vehicle will remain with you throughout the duration of your event. If you booked a “split service” please confirm with your chauffeur or our office before you leave your items in the vehicle as it could possibly be looking after another group in between.
No. When securing the reservation, we will go over the itinerary with you taking the starting location, travel time, traffic, and ending location into account before confirming your service and rate. If all parties are on schedule, there should be no reason for overtime. We do have clauses in our service agreement which state the overtime rates for the preferred vehicle and damages if incurred.
No. Due to the overhead / operating costs, proper cleaning / detailing, and commercial vehicle compliance / pre-trip safety inspections, we have a minimum booking for our larger vehicles to go out for service. In some cases, we will have 2-2.5 hours of labor just getting the vehicle ready before it even leaves our facility.
We understand that planning the perfect corporate event can be stressful. Whether it’s the leadership team coming in for an annual meeting or you have been tasked with the company holiday party. Our experienced team of professionals specialize in making your events unforgettable. To help you make an informed decision, we’ve compiled a list of frequently asked questions about our corporate services.
Choosing the right limousine service partner is critical for a seamless experience. Be sure to do your research, communicate your needs clearly, and book well in advance to secure the perfect transportation for your special event.
There are a lot of factors that determine the rates, vehicle size, number of hours, and the distance of travel. The average cost for a professionally chauffeured limousine service will range anywhere from $85 – $185 per hour depending on the above. We do offer flat rates for airport service and simple point to point transfers. Our goal is to simplify the ground transportation aspects of your event. Call and let our reservation team help you plan a flawless event.
When hiring a limousine service, making a decision based on price alone can be very risky. You should be considering the quality of experience you will receive from the initial phone call to the day of execution. Trust and discretion are other things to consider when choosing a transportation partner. Shopping on price alone could not only be compromising safety but also proprietary and confidential information.
The most efficient way to obtain a service quote and check availability is to fill out some basic information here. Someone from our reservation team will get back to you with a service questionnaire and some vehicle options.
Gem Limousine is located in the Halton Region, more specifically Burlington. The bulk of our bookings start and finish within 45-60 minutes of our office. Being a luxury transportation company, we have in the past provided service up to 9 hours from our home base.
Our fleet of specialty vehicles is very diverse. We can accommodate anywhere from 2 to 20 in a single vehicle with even larger groups in multiple vehicles. Our experienced reservation team has over 35 years experience in moving groups of people for group events. Check out our fleet page to find the perfect vehicle for your special event.
With Gem Limousine, what you see is what you get. Some other services will take as many reservations as they can, sub out their overflow to other vendors and keep a percentage or booking fee for themselves. The problem with this is you aren’t getting the vehicle that you were promised and you have no idea what or who is going to show up for your special event.
Depending on the time of the year, day of the week, and the limousine preferred, there are varying levels of interest for specialty vehicles. Some months have limited availability. To be guaranteed a specific vehicle and our award winning service, we recommend earlier than later. If it happens to be a last minute request, don’t hesitate to reach out and we will try our best to accommodate.
A resounding yes. All of our chauffeur team have the appropriate commercial licenses based on the vehicle capacities they are assigned to. Due to some of our government contracts, we carry more than the minimum insurance requirement of our industry.
In addition to proper vehicle training in accordance with their license class, all of Gem Limousine’s chauffeurs are PAX certified. This is a comprehensive nationwide chauffeur training program to ensure your peace of mind. Their ongoing PAX training includes things like proper etiquette, customer service, driving safety, and trip preparedness. Our motto is: Drivers deliver pizza and hard goods, chauffeurs deliver service.
Absolutely! We love having visitors these days with most things shifting to online. With any service you are considering for your special day, we strongly recommend visiting in person to see the quality, attention to detail, and get an idea of who you are trusting for this special celebration.
Please pre-book this to ensure the vehicle you wish to see is at our location. Although weekends tend to be convenient for most, they are the least available for us as we are serving other clients. Our reservation specialists are available Monday – Thursday 9am – 5pm with limited availability on Fridays. Please call (905)815-9447 or (888)308-3777, email reservations@gemlimo, or use our online calendar to book your appointment today.
Yes. To be guaranteed a specific vehicle for your corporate event, a deposit of 30% is required to secure your reservation. Note, due to the volume of inquiries we receive and the costs associated with operating specialty vehicles, this deposit is non refundable if canceled within 30 days. In the event of cancellation within 48 hours of the reservation time, Gem Limousine reserves the right to collect/process 100% of the estimated charges on the reservation.
Although this doesn’t happen often but when it does and based on availability, we refer to the following company policy. If you are trading up, an additional deposit would be required based on the increased rate. If you are trading down, you would be responsible for the non-refundable portion of the difference of the two deposits. We understand that sometimes things change and we will do our best to accommodate and make your experience with us as stress-free as possible.
Yes, but typically only on accounts that exceed $5,000 in monthly billings, OAC. We also accept e-Transfers, Visa, MasterCard, and Amex. Note, a valid credit is needed on your file to secure the reservation.
Sedan cancellations can be made with no charge up to three hours before the scheduled pick-up time in the greater Toronto area (GTA). Stretches, SUVs and Buses have a 48 hour cancellation policy. Anything canceled within the cancellation period will result in a full charge. For sedan trips outside the GTA where travel time to the pick-up location is greater than two hours, a full charge will be incurred if the vehicle has been dispatched. For prime reservation dates a non-refundable deposit up to 30% is required to hold your reservation. If the reservation is canceled 90 days or more before service date another 30% charge is applied. If a reservation is canceled 2 days or less from service date, Gem Limousine reserves the right to collect/process 100% of the estimated charges on the reservation.
Our chauffeurs use a smartphone app which relays trip information back to our dispatch and accounting system. The final balance is processed after the service is performed, usually the next day once we have compiled the final trip details.
Vehicle specific amenities can be found on our fleet page here. Our specialty vehicles go out for service with crystal clean glassware, and bottled water on ice.
You most certainly can. We do however ask that you don’t contact your chauffeur until your scheduled pickup date and time. For safety, they don’t answer their phones while driving and could possibly be chauffeuring another group a day or two beforehand.
In order to avoid additional cleaning charges and to keep our vehicle interiors looking like new, we don’t recommend food on board. In accordance with the liquor license act of Ontario, it is against the law to consume alcohol in any motorized vehicle, including a limousine with a divider. Any fines, charges, legal cost, or cleanup expenses resulting from its use will be paid for by the client. We have a “No Alcohol and No Coolers on Board” policy in our agreements due to the inherent liability. Please be responsible, be safe, and enjoy your chauffeured experience.
Yes. All of our specialty vehicles are equipped with Bluetooth sound systems and flat screen TVs with video connectivity.
For your peace of mind, our dispatch and chauffeur team use spot time scheduling. They aim to arrive 10-15 min prior to your scheduled pickup time. We certainly don’t want you looking at your watch and stressing prior to your special event.
Absolutely. Our hour packages are continuous dedicated service where your chauffeur and vehicle will remain with you throughout the duration of your event. If you booked a “split service” please confirm with your chauffeur or our office before you leave your items in the vehicle as it could possibly be looking after another group in between.
No. When securing the reservation, we will go over the itinerary with you taking the starting location, travel time, traffic, and ending location into account before confirming your service and rate. If all parties are on schedule, there should be no reason for overtime. We do have clauses in our service agreement which state the overtime rates for the preferred vehicle and damages if incurred.
This sort of thing happens all the time and we will do our best to accommodate. Changes like earlier pickups or extended finish times would be subject to availability and the MTO’s hours of service regulations for commercial drivers. Overtime charges may apply.
Terminal 1 and 3: Go to the commissionaire’s desk inside the terminal at DOOR A.
Toronto Pearson YYZ is one of a handful of airports in North America with no public access to the baggage claim area.
We understand how challenging it is to plan a perfect experience. We anticipate your challenges and provide a seamless experience from start to finish.
Experience our relentless dedication to service excellence from your reservation experience through to your professional chauffeur.
Phone: 905-815-9447
Toll Free: 888-308-3777
Our Location:
4325 Harvester Rd. Unit 18C
Burlington, ON L7L 5M4
(By appointment only)
For a quick quotation, or to check vehicle availability, please click on links below and we will get back to you promptly.
“I’ve had some wonderful feedback from the guys this morning on the chauffeur last night. Please extend our appreciation for his knowledge of alternate routes to avoid the traffic delay as well as his excellent customer service. The guys were more than impressed with him. We’ve always been pleased with the services Gem has provided us with. Looking forward to doing business again soon”.
Thanks,
Sherry – Waterford Group
